Guide
By the Countloyal team · April 2026
This page covers everything you need to know as a team member. There are three tasks: adding a stamp, handling a reward, and signing up a new customer. Each one takes seconds.
When a customer pays, ask if they would like a stamp. Point them to the QR code on the counter. They scan it with their phone camera, confirm the number of stamps, and their screen turns green. Glance at the green screen to confirm it is live — that is all you do. There is no staff device and no action required on your end.
When a customer has collected all their stamps, their card shows a purple reward screen. Ask them to slide to confirm on their own screen. The card resets to zero stamps automatically and the customer starts collecting again. Give them the reward and you are done — no staff device needed.
If someone is not yet a member, point them to the QR code on the counter. They scan it, enter their name, and optionally a phone number. Phone and SMS verification are optional — customers can join anonymously and verify later if they choose. Their stamp card is ready immediately and they get their first stamp straight away.
Customer says the QR code is not working: make sure they are using their phone camera, not a separate QR app. If it still does not work, share the join link directly (your manager has it).
Customer says they lost their card: digital cards live in their wallet app and cannot be lost. Ask them to open Apple Wallet or Google Wallet and search for your business name. If they deleted it, they can rejoin via the QR code and their stamps will still be there.
Customer wants to redeem but the card does not show a reward: they may not have enough stamps yet. Check the stamp count on their screen. If it looks wrong, ask your manager to check the dashboard.
Free for up to 50 members. No credit card required.