Last updated: 31 March 2026
Countloyal Pty Ltd ("we", "us", "our") operates the countloyal.com website and digital loyalty platform. We are committed to protecting the privacy of our users, including both business operators and their customers.
We collect the following types of information:
Business operators: email address, business name, and programme configuration when you create an account. Payment information is processed securely by Stripe and is not stored on our servers.
Customers of businesses: name and mobile phone number when you join a loyalty programme, plus stamp and reward activity.
Website visitors: anonymous usage analytics via Cloudflare Web Analytics (no cookies, no personal data).
We use information to operate the loyalty platform, send transactional SMS messages (such as card links and reward notifications), process payments, and improve our service. We do not sell personal information to third parties.
Data is stored securely in Supabase (hosted on AWS in the Sydney region). We use row-level security policies to ensure that business data is only accessible to the account owner. All connections use TLS encryption.
We use Stripe for payment processing, Twilio for SMS delivery, Cloudflare for hosting and analytics, and Apple/Google Wallet for digital pass delivery. Each of these services has its own privacy policy.
You may request access to, correction of, or deletion of your personal information at any time by contacting us. Business operators can delete their account and all associated data from their dashboard. Customers can request removal by contacting the business or by emailing us directly.
We may update this policy from time to time. We will notify registered users of material changes via email.
If you have questions about this privacy policy, please sign in to your dashboard and use the chat widget to reach our support team.