Terms of Service

Last updated: 31 March 2026

1. Acceptance of terms

By accessing or using countloyal.com ("the Service"), you agree to be bound by these Terms of Service. If you do not agree, please do not use the Service.

2. Description of service

Countloyal provides a digital loyalty programme platform that enables businesses to create and manage stamp-based reward cards for their customers. The Service includes a web-based dashboard, digital wallet pass integration, and customer management tools.

3. Account registration

You must provide accurate information when creating an account. You are responsible for maintaining the security of your account credentials. You must be at least 18 years old to create a business account.

4. Free and paid plans

The Free plan is available indefinitely at no cost with the features and limits described on our pricing page. Paid plans are billed monthly or annually as selected. All prices are in Australian Dollars (AUD). You may cancel at any time; cancellation takes effect at the end of the current billing period.

5. Acceptable use

You agree not to use the Service for any unlawful purpose, to distribute spam or unsolicited messages, to impersonate another person or business, or to attempt to gain unauthorised access to any part of the Service.

6. Data and privacy

Your use of the Service is also governed by our Privacy Policy. As a business operator, you are responsible for ensuring that your use of customer data complies with applicable privacy laws, including the Australian Privacy Act 1988.

7. Intellectual property

The Service, including its design, code, and content, is owned by Countloyal Pty Ltd. You retain ownership of any content you upload (such as your business name and branding).

8. Limitation of liability

The Service is provided "as is" without warranties of any kind. To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Service.

9. Changes to terms

We may update these terms from time to time. Continued use of the Service after changes constitutes acceptance of the updated terms. We will notify registered users of material changes via email.

10. Governing law

These terms are governed by the laws of New South Wales, Australia. Any disputes shall be subject to the exclusive jurisdiction of the courts of New South Wales.

11. Contact

Questions about these terms? Please sign in to your dashboard and use the chat widget to reach our support team.