Terms of Service

Last updated: 21 August 2026

1. The service

Countloyal provides digital loyalty, café-growth and onboarding tools for businesses. Features available on each plan are described on the pricing page and may be updated as the service develops.

2. Launch offer and trial

The published launch offer is available to the next ten eligible café locations that start a paid Countloyal plan. Each eligible location receives its first fourteen days free, including concierge setup. No payment card is required to take up this offer and Countloyal will not charge a café automatically at the end of the trial.

Before the end of the trial, the café may choose to continue at the displayed monthly plan price, move to any available free option, or close the account. If the café does not make an active choice, paid features pause and no charge is made. The offer is per physical location, cannot be transferred or exchanged for cash, and ends once ten eligible locations have commenced it.

3. Pricing, GST and cancellation

Prices are stated in Australian dollars, include GST and apply per physical location per month. Paid plans are monthly unless otherwise agreed in writing. A café may cancel at any time and cancellation takes effect at the end of the paid period already selected.

4. Account registration

You must provide accurate information when creating an account and keep account credentials secure. You must be at least 18 years old to create a business account.

5. Marketing communications

The requested audit, the optional Weekly Café Growth Note and optional product follow-up are separate choices. You may unsubscribe from the Weekly Café Growth Note at any time using the link in the email.

6. Acceptable use

You must not use the service unlawfully, send spam or unsolicited messages, impersonate another person or business, or attempt to gain unauthorised access to the service.

7. Data and privacy

Your use of the service is also governed by our Privacy Policy. As a business operator, you are responsible for ensuring your own use of customer data complies with applicable law.

8. Liability and governing law

To the maximum extent permitted by law, Countloyal is not liable for indirect or consequential loss arising from use of the service. These terms are governed by the laws of New South Wales, Australia.

9. Contact

Questions about these terms can be sent to hello@countloyal.com.